First of all, if you are considering returns and refunds, you most likely ordered a product from us. Which means we owe you a “thank you!”. Nothing makes us happier than satisfied EverydayMask.ca customers, and as such we promise to do our very best to deliver amazing product and customer expereince, and rest assured, to make right any hiccups along the way. That said, here are some things you might want to know:
- In order to be eligible for a refund, you have to return the product within 30 calendar days of your purchase.
- The product must be in the same condition that you receive it and undamaged in any way.
- After we receive your item, we will inspect it and process your refund. The money will be refunded to the original payment method you’ve used during the purchase. For credit card payments it may take 5 to 10 business days for a refund to show up on your credit card statement.
- If the product is damaged in any way, or you have initiated the return after 30 calendar days have passed, you will not be eligible for a refund.
If anything is unclear or you have more questions please contact us at info@everydaymask.ca